Returns & Exchanges
At Kiwi Ears, we want to ensure you are fully satisfied with your high-fidelity audio experience. If your purchase does not meet your expectations, you may return your items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Ensure the product is in its original condition and packaging, including all ear tips, cables, and accessories that were included in the box.
Ship the Item
Securely pack your items and ship them to the address provided by our support team using a trackable shipping service.
Quality Inspection & Refund
Once our technicians verify the condition of the returned unit, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing